What is your shipping policy?

The risk of loss and title for all products purchased by you and shipped directly by Hobbyhallcraft pass from Hobbyhallcraft to you upon Hobbyhallcraft's delivery to the carrier for delivery by the carrier to your specified delivery address. Not withstanding the agreement that risk of loss for any package passes to you upon delivery to the carrier, to accommodate our customers, Hobbyhallcraft will assume responsibility for any damage or loss in transit or for non-delivery, provided that Hobbyhallcraft receives a written notice of claim within the earlier to occur of (i) forty-five (45) days from the order date, (ii) thirty (30) days from the shipment day, or (iii) twenty (20) days from the date when the shipment was delivered to your specified delivery address. Hobbyhallcraft’s assumption of responsibility for damage or loss in transit or for non-delivery terminates if a written claim is not timely received by Hobbyhallcraft. In any event, Hobbyhallcraft’s responsibility is limited to either replacement of the merchandise or at Hobbyhallcraft’s sole option, return of the purchase price and shipping charges. Once the package is delivered to your specified delivery address, Hobbyhallcraft’s assumption of responsibility for non-delivery terminates. If your order requires signature confirmation, any order signed for at your specified delivery address is conclusively deemed delivered. If your order requires delivery confirmation, a final scan reflecting delivery to your designated delivery location conclusively establishes such delivery.

 

 

 

 

Shipping Area

Hobbyhallcraft cooperates with high-quality transportation companies and offer shipping service around the world where post delivery is available.

 

 

How do I know when it has shippped and when it will arrive?

The working time of our shipping department is from Monday to Saturday between 09:00-18:00 (except public holidays). After we receive your order on Hobbyhallcraft.com, we will prepare the goods within 3-8 working days and arrange the dispatch to you ASAP.

 

The preparation time of the order depends on the latest "ready time" of the items in your order.

 

The shipping time of the order depends on the destination countries and the shipping method you choose. As for details, you can refer to the page Delivery page.

 

The delivery time on the above website is only for your reference. Delivery-delay may happen due to holidays, weather, traffic control, package delays or a large number of orders , local delivery service schedule and so on. You can choose the shipping way whichever is suitable for you.

 

What are the shipping charges on orders?

When you add goods to the shopping bag, our website will calculate the shipping cost for your reference on the shopping bag page. The calculation of shipping cost is automatic based on your shipping address and the weight of the items. Please click the following link for details: Delivery Fee

 

 

Shipping Restriction

Please notice that products with battery or powder are restricted on shipping. Please check the shipping restriction label in your shopping cart for details when shopping. Thanks.

 

 

Some Reference about Shipment

 

1. Can we pay the shipping fee in the destination?

     Sorry, we don't accept payment on delivery. Thanks for your understanding.

 

2. How can I trace my shipment?

After the order is shipped, we will send you an email to notify Tracking No. and Tracking Website. To ensure that you receive our messages in time, please set any spam/email filters to accept [email protected] email.

Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated about the shipping status. 

 

3. How long does it take to reship an item?

Once we receive a returned item for exchange, please allow 10 to 14 business days to complete a reshipment.

 

4.Can an item be shipped to another address?

You may have your order shipped to an alternative address. During the online ordering process, you will have the opportunity to add new or multiple shipping locations.

 

Note:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.